Popmoney® Guide

Bid farewell to the days of endless IOUs, and start sending money instantaneously through Stamford Federal’s new Popmoney service. Whether you’re splitting a restaurant check or sending money to your kids away at college, Popmoney is the easiest way to send and receive money between family and friends.

Popmoney will be available through our online banking and mobile app starting June 27.


Pay People Anytime, Anywhere.

Send Money
“Pay Other People” anywhere, at anytime, using only the recipient’s email address, mobile number or bank account*.

Select a delivery speed:

  • Standard (3 business days if scheduled by 1:00AM)
  • Next day (1 business day if scheduled by 10:00PM)

An email or text notification is sent to the receiver with instructions on how to claim money. Receiver has 10 calendar days to collect funds.

Transactions to a charity are free of charge.

*Small fee per transaction

Contacts
Contacts can be added and paid using an email address, phone or account number.

Use the import contacts feature to download your email contacts directly into Popmoney for payment.

Activity
View pending, processing or delivered payments. History is never purged.

Stop payments can be placed by selecting a processing payment before the credit is completed*.

*A fee will apply

Preferences
Enable automatic deposit to allow Popmoney to credit your account without needing to login and accept. This cuts down on processing time.

For users to send funds to your email or phone number, add and verify this information within the preferences screen.

 

 

 

 

Request Money
Request money from contacts via email or phone.

You may request from up to five (5) contacts.

  • Specific amount per person
  • Different Amounts (multiple people)

Requestor is charged the fee.

 

 

 

 

Transaction Overview
Organize and manage all transactions.

Accept incoming payments.

Pay a request for money.

Complete “To Do” items.

 

 

 

 


FAQs

What is Popmoney?

You can use Popmoney to pay anyone you know, or owe – it’s the easy way to send money directly from your account. Pay your babysitter, landscaper, rent or send money to your kids away at college – it’s safe, secure and all you need is an email address, mobile phone number or bank account info.

What are different ways I can send money to someone?

You can send money using a recipient's:

  • Email address: your recipient will receive an email with instructions on how to direct the payment into his or her bank account.
  • Mobile number: a text message will be sent to the recipient with instructions on how to direct the payment into his or her Eligible Transaction Account. If the recipient does not respond to the payment notification after 3 days, a reminder text message will be sent reminding him/her to act on the payment notification.
  • Eligible Transaction Account Information (routing and account number): money will be directly deposited into your recipient’s Eligible Transaction Account. You will also have the option to send the recipient an email.

How does the recipient receive their money?

The recipient will get a notification letting them know you have requested to send them money. If they already use Popmoney, they most likely will not have to do anything. If their financial institution offers Popmoney, they can deposit payments directly through their online banking site. If they are new to Popmoney and Popmoney is not offered by their financial institution, they will need to create an account at Popmoney.com.

When will funds be deducted from my account?

Next day payments scheduled prior to 10:00 p.m. ET on a business day will be deducted on the delivery date. Standard three day payments scheduled prior to 1:00 a.m. will be deducted next business day. 
How long will it take to send or receive a transfer?
Transfers will take 1-3 days to process for standard delivery. Next day delivery is available for an additional charge.

Can I cancel a payment?

As long as the payment hasn’t begun processing, you are able to cancel it. If it has begun processing, a stop payment may be placed for a fee.

Why do I have limits on my payments?

For your protection, limits have been created on how much money and how many payments can be sent during various time periods. Limits may vary by user and apply to the amount you can send per transaction, per day and per month, as well as to total outstanding payments. To view these limits, click the icon next to the Amounts field.

How fast can I send and receive money with Popmoney?

With Popmoney, a recipient can receive money in as little as one business day. However, in some cases it may take longer. For example, if you send an email or mobile payment and the recipient is not yet registered for Popmoney, he/she must sign up for the service so that we have their account information to deposit their payment. Also, if you exceed your next-day payment limits, then we will deliver payments within three business days. Limits can and will vary, check yours by clicking the Help icon on the Send Money screen.

Can I send a transfer to someone who doesn’t have a Popmoney account?

Yes, but they will need to create an account to claim the payment. These recipients will receive an email or text notification instructing them on the next steps to take.

What if a recipient forgets to claim the transfer?

Recipients will have 10 days to claim a payment, and they will receive automatic reminders on the 3rd and 7th day. After the 10th day, the payment will be refunded to you and you will need to resubmit the transfer if you so choose.

Is Popmoney secure?

Your trust and safety are our highest priority. From the moment information is sent to Popmoney to the time it is stored and accessed again, it is encrypted using industry leading software, hardware and algorithms. Security is also utilized at specific points and actions in the product. For example, to help prevent an unauthorized person from fraudulently depositing someone else’s payment, one-time passcodes are used. For every initial payment to a new email address or mobile phone number, a one-time passcode is sent to the user. The user must provide that passcode back to Popmoney to verify “ownership” of that mobile number or email address before he can deposit the payment.